Quality assurance

SK-Electronics group promotes improvements in the provision of products and services according to the concepts of “Emphasis on customer” and “Priority on quality.”

Quality policy

We promote “offering quality and service which satisfy customers” in the following activities by sophisticated production technology which we have cultivated for many years and continuous pursuit of creative technology development through a spirit of "wisdom and enthusiasm” under the philosophy of “creation and harmony.”

Commitment to customer satisfaction

• Timely understanding of changes in the market and carrying out marketing activities in response to customer needs
• Strive to fulfil technical capability and production capacity to accurately respond to customer needs

Strive to enhance “quality of work” by continuous improvement

• Strive to increase productivity by “visualization”
• Improve quality and cost by “review and release”
• Offer high quality products by improvement activities of “emphasis on process”

Securing global quality at domestic and overseas bases

• Enhancing the quality assurance system
• Share quality information
• Enhancing the quality management system

We maintain effectiveness of our quality management system.

• We provide products that comply with laws and regulations.
• We comply with requirements of quality standards.
• We conduct reviews to maintain effectiveness and validity.

Quality assurance activities

In the SK-Electronics group, each business division and group company develops a “Quality Manual” to establish a quality management system based on the quality assurance provisions.

We conduct quality audits to check quality assurance activities.

Two plants (Kyoto Plant, Shiga Plant) in Japan and overseas group plants (Finex Plant: Tainan in Taiwan) acquired certifications of International standard ISO9001 for its quality management system. Each organization thoroughly carries out PDCA cycles of “development of improvement plan,” “execution of improvement” and “evaluation of achievement status” and strives to secure quality, continuously improve quality and prevents quality problems before they occur, and further, continuously conducts effectiveness audits of the quality management system.

Quality audit is conducted for each vendor who establishes quality assurance activities.

The “Quality Assurance Division” of this functional division sets up a system to globally promote improvements in quality. For example, the division operates a system to evaluate and certify the process quality for each vendor for purchased components in cooperation with the Materials Division of each business division for the purpose of ensuring global quality.

Establishing a system to detect early and prevent serious complaints, and respond to them if they occur

We control inquiry information and defect information from customers and strive to detect serious quality problems related to customer quality early and prevent the same quality problems before they occur.

Holding quality meetings for ensuring quality assurance activities

The quality meeting discusses and decides important items involved in exchange of information related to quality and implementation of countermeasures.

Holding a System Improvement Committee to ensure quality assurance activities

The System Improvement Committee discusses and decides important items involved in exchange of information and implementation of countermeasures in order to coordinate awareness and recognition between divisions when establishing, revising and disposing of standards documents related to QMS across divisions.

Quality assurance system

Quality system, etc., acquiring status